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Stairs Safety

Privacy Policy

Last Updated: 29-01-2026

Stairs Safety (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit stairssafety.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

  • Business Name: Stairs Safety
  • Company Name: Mafson Ltd
  • Phone: 01302315254
  • Email: contact@stairssafety.co.uk
  • Registered Address: 58 Ormonde Crescent, Hexthorpe, DN4 0GP, Doncaster, United Kingdom

2. Information We Collect

We collect personal data to provide a secure and efficient shopping experience:

  • Identity & Contact: Full name, email, phone number, and delivery/billing addresses.
  • Order & Payment: Purchase history and fulfilment details. (Note: We do not store full payment card details; these are handled by secure third-party processors).
  • Technical Data: IP address, browser type, device information, and website interaction data.
  • Marketing: Your preferences for receiving newsletters and promotions.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Manage returns and provide customer support.
  • Comply with legal, tax, and regulatory obligations (e.g., UK VAT laws).\
  • Improve our website performance and user experience.
  • Prevent fraud and ensure secure transactions.

4. Third-Party Data Sharing & Advertising

We do not sell or trade your personal data. To provide our services, we share necessary information with:

  • Payment Processors: To securely handle your transactions.

  • Delivery Partners: (Evri, FedEx, Royal Mail) to deliver your goods.

  • Google Services: We use Google Analytics to understand traffic and Google Ads to show relevant advertisements. Google may use cookies to serve ads based on your past visits to our site.

5. Legal Basis for Processing

Under UK GDPR, we process data based on:

  • Contractual Necessity: To fulfil your order.
  • Legal Obligation: For tax and accounting purposes.
  • Legitimate Interests: For website analytics and fraud prevention.
  • Consent: For marketing emails and non-essential cookies.

6. Data Retention & Security

  • Retention: We keep transaction records for at least 6 years to comply with UK tax laws. Marketing data is kept until you withdraw consent.
  • Security: We use industry-standard encryption and secure servers (SSL) to protect your data from unauthorised access.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict data processing.
  • Request data portability.
  • Withdraw consent at any time. To exercise these rights, please contact us at contact@stairssafety.co.uk.

8. Cookies

We use cookies to ensure site functionality and analyse performance. You can manage or disable cookies via your browser settings at any time. For more details, please see our Cookie Policy.

9. Contact Us

If you have questions regarding this policy, please contact us:

Phone: 01302315254
Email: contact@stairssafety.co.uk
Address: 58 Ormonde Crescent, Hexthorpe, DN4 0GP, Doncaster, United Kingdom
Business Hours: Mon–Fri, 9:00 am – 4:00 pm GMT