Same Day Dispatch Order Before 2:00 PM

Stairs Safety

Privacy Policy

Last Updated: 24-09-2026

Stairs Safety ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit stairssafety.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

  • Trade Name: Stairs Safety
  • Company Name: Mafson Ltd
  • Company Number: 12731462
  • VAT Number: GB379295832
  • Registered Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom
  • Phone: +441143609100
  • Email: sales@stairssafety.co.uk

Mafson Ltd is the data controller for personal data collected through this website.

2. Information We Collect

We collect personal data to provide a secure and efficient shopping experience:

  • Identity & Contact: Full name, email address, phone number, and delivery/billing addresses.
  • Order & Payment: Purchase history and fulfilment details. We do not store full payment card details; these are handled by secure third-party payment processors.
  • Technical Data: IP address, browser type, device information, and website interaction data.
  • Marketing: Your preferences for receiving newsletters and promotions.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Manage returns, exchanges, and customer support.
  • Comply with legal, tax, and regulatory obligations (e.g. UK VAT law).
  • Improve our website performance and user experience.
  • Prevent fraud and ensure secure transactions.

4. Third-Party Data Sharing & Advertising

We do not sell or trade your personal data. To provide our services, we share only the necessary information with:

  • Payment Processors: To securely handle your transactions.
  • Delivery Partners: DHL, FedEx, Evri, and UPS, to deliver your order.
  • Google Services: We use Google Analytics to understand website traffic and Google Ads to show relevant advertisements. Google may use cookies to serve ads based on your previous visits to our site.

You can opt out of personalised Google advertising at: https://www.google.com/settings/ads

5. Legal Basis for Processing

Under UK GDPR, we process personal data on the following bases:

  • Contractual Necessity: To fulfil your order.
  • Legal Obligation: For tax and accounting purposes.
  • Legitimate Interests: For website analytics and fraud prevention.
  • Consent: For marketing emails and non-essential cookies.

6. Data Retention & Security

  • Retention: We keep transaction records for at least 6 years to comply with UK tax law. Marketing data is kept until you withdraw consent.
  • Security: We use industry-standard encryption (SSL) and secure servers to protect your data from unauthorised access.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict the processing of your data.
  • Request data portability.
  • Withdraw consent at any time.

To exercise any of these rights, contact us at sales@stairssafety.co.uk. If you are unhappy with how we handle your data, you may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies to ensure site functionality and analyse performance. You can manage or disable cookies through your browser settings at any time. For full details, please see our Cookie Policy.

9. Contact Us

If you have questions about this policy, please contact us:

  • Phone: +441143609100
  • Email: sales@stairssafety.co.uk
  • Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom
  • Business Hours: Monday–Friday, 9:00 am – 4:00 pm (UK time)