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Stairs Safety

Return & Refund Policy

Last Updated: 29-01-2026

At Stairs Safety, we want you to be completely satisfied with your purchase. This policy outlines our procedures to ensure a transparent and fair return process.

Quick Summary

  • Do you accept returns? Yes
  • How can customers return products? By Mail
  • Product condition accepted: New only
  • Restocking fee: No cost ($0)
  • Return shipping for defective/wrong products: No cost ($0)
  • Return shipping for customer remorse (wrong item/no longer want): Actual cost of return shipping

Returns Window

You have 30 days from the date of delivery to initiate a return.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • The item must be in New condition (unused, uninstalled, and unaltered).

  • The item must be in its original packaging.

  • You must provide proof of purchase or an order number.

Return Procedure: How to Initiate a Return

  1. Contact Us: Email our support team at contact@stairssafety.co.uk with your order number and reason for return.

  2. Authorisation: Once approved, we will provide you with the return instructions.

  3. Labelling: For defective products, a prepaid return label will be provided (Free).

    • For change-of-mind, you are responsible for purchasing the return shipping label.

  4. Mailing: Securely pack the item and mail it to the return address provided below.

Return Address

Please send all authorised returns to: 58 Ormonde Crescent, Hexthorpe, DN4 0GP, Doncaster, United Kingdom

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 24 hours.

  • Cost: We cover all shipping costs for defective or incorrect items.

  • Required: Please attach clear photos of the damaged product and the packaging in your email.

Exchanges

We accept exchanges for both defective and non-defective products. If you need a different size, colour, or a replacement for a damaged item, please contact us. The item must still be in "New" condition to qualify for a non-defective exchange.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or made-to-order products.

  • Items used or damaged by the customer.

  • Items clearly marked as non-returnable on the product page.

Refund Procedure

  • Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection.

  • Processing Time: Approved refunds are processed within 2 business days.

  • Payment Method: Refunds are issued automatically to your original payment method.

  • Note: It may take an additional 5–10 business days for your bank to post the refund to your account.

Contact Information

If you have any questions regarding your delivery, please contact our support team:

Trade Name: Stairs Safety
Company Name: Mafson Ltd
VAT Number: GB379295832
Company Number: 12731462
Physical Address: 58 Ormonde Crescent, Hexthorpe, DN4 0GP, Doncaster, United Kingdom
Phone: 01302315254
Email: contact@stairssafety.co.uk
Customer Service Hours: Mon–Fri, 9:00 am – 4:00 pm GMT