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Stairs Safety

Payment Policy

Last Updated: 29-01-2026

At Stairs Safety, we aim to provide a payment experience that is secure, straightforward, and transparent. This policy explains our accepted payment methods, security protocols, and billing practices.

1. Accepted Payment Methods

To ensure your convenience and security, we accept a wide range of payment options, as seen in our checkout and site footer:

  • Credit & Debit Cards: Visa, Mastercard, Maestro, American Express (AMEX), and Discover.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
  • Other Methods: Diners Club.

All available payment methods will be clearly displayed at the final stage of your checkout process.

2. Pricing, Currency & Taxes

  • Currency: All transactions are processed in GBP (£).
  • VAT: All prices shown on our website are inclusive of VAT.
  • Shipping Costs: A flat rate of £12.00 (Inc. VAT) is applied to all orders unless otherwise stated.
  • Total Cost: The total price you see at the final checkout page is the final amount you will pay. There are no hidden fees.

3. Payment Processing & Security

Your financial security is our priority:

  • Encryption: Our website uses SSL (Secure Sockets Layer) technology to encrypt your personal and payment information during transmission.
  • PCI Compliance: All payments are processed via trusted, PCI-DSS-compliant third-party gateways.
  • Data Privacy: We do not store or have access to your full credit/debit card details.

4. Billing Timeline

  • Immediate Billing: Your payment method is charged in full at the moment you place your order.
  • Authorisation: Orders are only processed and dispatched once payment has been successfully authorised.
  • Declined Payments: If a payment is declined, the order will be automatically cancelled. Please contact your card issuer for details on declined transactions.

5. Refund Billing

  • Original Method: All refunds are credited back to the original payment method used during purchase.
  • Timeline: Approved refunds are processed by us within 2 business days. However, it may take 5–10 business days for your bank to reflect the credit in your account.

6. Fraud Prevention

To protect our customers, we reserve the right to cancel any order that appears suspicious or fraudulent. We may request additional verification for high-value orders before dispatch.

7. Contact Information

For billing enquiries or payment support, please contact us:

Trade Name: Stairs Safety
Company Name: Mafson Ltd
Physical Address: 58 Ormonde Crescent, Hexthorpe, DN4 0GP, Doncaster, United Kingdom
Phone: 01302315254
Email: contact@stairssafety.co.uk
Business Hours: Monday–Friday, 9:00 am – 4:00 pm GMT